Certified Clinical Medical Assistant CCMA Practice Test

Question: 1 / 400

What should the CCMA do if a patient is experiencing anxiety before a procedure?

Provide reassurance and explain the procedure thoroughly

Providing reassurance and thoroughly explaining the procedure is essential for addressing a patient's anxiety before a medical procedure. This approach helps in several ways:

Firstly, it creates a trusting environment where the patient feels heard and understood. Anxiety before medical procedures is common, and addressing these feelings can reduce fear and enhance the patient’s comfort level. When a CCMA takes the time to explain what will happen, the patient is more likely to feel prepared and less fearful of the unknown.

Secondly, a detailed explanation can help clarify any concerns the patient may have, allowing them to voice questions and get answers to alleviate their worries. This transparency not only supports informed consent but also empowers the patient by involving them in their care process.

Moreover, reassurance can have a positive psychological effect, such as uplifting the patient’s mood and making them feel more in control of their situation. Techniques such as active listening and empathetic communication play important roles in reinforcing the support offered by the CCMA.

In contrast, disregarding the patient's feelings, rushing through explanations, or abandoning the patient would likely exacerbate their anxiety and diminish the overall care experience. These alternatives fail to provide the emotional support that is important for effective patient care and can lead to a breakdown in communication and trust between the patient and the

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Ignore the patient's feelings

Rush through the explanation to minimize time

Leave the patient alone to calm down

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